Last updated: July 26, 2026
Orvena Design (“we,” “us,” “our”) operates orvenadesign.com (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information — particularly since we serve customers in the United States, Canada, the United Kingdom, Australia, and the European Union.
1. Information We Collect
Information you provide directly:
- Name and email address (at checkout, newsletter signup, or contact form)
- Billing address and payment details (processed securely by our payment provider — we do not store your full card number)
- Any messages you send us via our contact form
Information collected automatically:
- IP address, browser type, device type, and general location (via analytics tools)
- Pages visited, time spent on the Site, and referring website (via Google Analytics, through Google Site Kit)
- Cookies used for cart functionality, security, and site performance
2. How We Use Your Information
We use your information to:
- Process and deliver your order (including instant delivery of digital templates)
- Send transactional emails (order confirmations, download links, receipts)
- Send marketing emails only if you’ve opted in (e.g., via our newsletter signup), including your welcome discount code
- Respond to customer support inquiries
- Improve our Site through aggregated, anonymized analytics
- Detect and prevent fraud or security issues
3. Third-Party Services We Use
We share limited information with the following third parties, solely to operate our Site:
| Service | Purpose |
|---|---|
| WooCommerce / WordPress | Powers our online store and order processing |
| our secure third-party payment provider | Securely processes payments; we never see your full card details |
| Brevo | Sends transactional and marketing emails, and manages our newsletter contact list |
| Google Analytics (via Google Site Kit) | Provides anonymized website traffic analytics |
| Wordfence | Provides security monitoring and firewall protection for our Site |
We do not sell your personal information to third parties.
4. Cookies
We use cookies to keep your shopping cart working, remember your preferences, and gather anonymous analytics. You can disable cookies in your browser settings, though this may affect your ability to use certain Site features (like the shopping cart).
5. Data Retention
We retain your order and account information for as long as necessary to fulfill legal, accounting, or business reporting requirements (typically 7 years, or as required by tax law in your jurisdiction). Newsletter subscriber information is retained until you unsubscribe.
6. Your Rights
If you are in the European Union or United Kingdom (GDPR/UK GDPR): You have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. You may also withdraw consent for marketing emails at any time via the unsubscribe link in any email.
If you are in Canada (PIPEDA): You have the right to access and request correction of your personal information.
If you are in Australia (Privacy Act): You have the right to access your personal information and request corrections.
If you are in the United States: Depending on your state of residence, you may have rights to know what information we collect, request deletion, and opt out of certain data sharing.
To exercise any of these rights, contact us at support@orvenadesign.com — we will respond within a reasonable timeframe (typically 30 days).
7. Unsubscribing from Marketing Emails
Every marketing email we send includes an unsubscribe link. You can also email support@orvenadesign.com to be removed from our list. Note: you cannot opt out of essential transactional emails (like order confirmations) while your order is active.
8. Children’s Privacy
Our Site and Products are intended for business owners and are not directed at children under 16. We do not knowingly collect information from children.
9. Data Security
We use industry-standard security measures (including firewall protection and secure payment processing) to protect your information. However, no method of transmission over the internet is 100% secure.
10. International Data Transfers
As we use services like Google Analytics and Brevo, your data may be processed in countries outside your own (including the United States). These providers maintain their own compliance frameworks (such as EU Standard Contractual Clauses) for international data transfers.
11. Changes to This Policy
We may update this Privacy Policy periodically. The “Last updated” date at the top reflects the most recent revision.
12. Contact Us
Questions about this Privacy Policy or your data? Contact us at: support@orvenadesign.com