Last updated: July 26, 2026
We want you to be happy with your purchase. Because our Products are digital, instantly-delivered templates, our refund policy works a little differently than it would for a physical product — please read this before purchasing.
Digital Products & Refunds
Due to the instant, downloadable nature of our templates, all sales are generally final once a template link or file has been delivered or accessed. This is standard practice for digital goods, since a template cannot be “returned” once it has been downloaded or viewed.
When We WILL Offer a Refund or Replacement
We will happily provide a refund, replacement file, or store credit if:
- The file is faulty or corrupted and cannot be opened or accessed.
- The Canva template link is broken or does not work as described.
- You were charged in error (e.g., accidental duplicate purchase).
- The product significantly differs from its description or preview images on the Site.
If any of these apply, contact us within 7 days of purchase at support@orvenadesign.com with your order number, and we’ll make it right — typically with a corrected file/link, or a full refund if we’re unable to resolve the issue.
When We Generally WILL NOT Offer a Refund
- You changed your mind after purchasing.
- You purchased the wrong template by mistake (please double-check product titles/previews before buying — we’re happy to answer questions before you order).
- You don’t have a Canva account or don’t know how to use Canva (see our FAQ page for a simple guide, or contact us for help before purchasing).
- You’ve already downloaded and/or used the template.
Bundles
If you purchase a bundle (e.g., a Complete Branding Kit) and only one item within it is faulty, we will resolve the specific faulty item rather than refunding the entire bundle, unless the bundle as a whole is unusable.
How to Request a Refund
Email support@orvenadesign.com with:
- Your order number
- The email address used at checkout
- A brief description of the issue
We aim to respond within 1–2 business days. Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank/payment provider.
Your Statutory Rights
Nothing in this policy affects your statutory consumer rights under the laws of your country (for example, rights relating to faulty digital content under UK/EU/Australian consumer protection law). This policy is in addition to, not instead of, those rights.
Contact Us
Questions before you buy? We’re happy to help — reach us at support@orvenadesign.com or via our Contact page.